I came into the User Experience Design field through my career in the finance and healthcare sector.
In my previous line of work I witnessed the impact of poor design. The amount of time and money lost to user error was staggering. The language on forms was misinterpreted, clients struggled to understand important procedures, and major industry changes failed to be universally implemented due to poor communication.
I saw both industry professionals and members of the public struggle to navigate the online portals offered by major banks, hospitals, insurance companies, and government agencies.
It is my goal to help take the frustration out of everyday interactions online. Services provided to the public should be designed for them.